At Frö, we value craftsmanship that is sustainable and long-lasting, where customers, the brand, and manufacturers are all aligned.
Children's clothing, while "consumable" as children quickly outgrow sizes, undergoes the same cutting, sewing, and inspection processes as adult clothing.
Each item is created with the skill and time of
artisans.
While preserving this value, we aim for prices that make our products easily accessible for everyday life.
Frö prioritizes the balance between price and quality, with the premise that "we want our clothes to be worn often in daily life."
To completely eliminate even small individual differences that inevitably arise during manufacturing, it would be necessary to make materials, manufacturing methods, and inspection processes more stringent, which would significantly impact the price.
This is to honestly convey our goal of "creating clothing that integrates into daily life at a fair price."
Increased disposal of items that are difficult to resell, leading to higher environmental impact.
Excessive returns placing undue burden on artisans and factories.
Rising production costs potentially
affecting product prices for customers.
To ensure "sustainable craftsmanship," we have established criteria for judgment.
Apparel products involve many manual processes, inevitably leading to small "individual differences."
At Frö, we define the following occurrences as generally being "within specification (not considered defects)":
・Slight unevenness of threads at the start or end of sewing, or small bumps seen at the knitted edge.
・Thread protrusions from backstitching or thread trimming.
・Individual differences in pattern
placement due to cutting position.
・Slight protrusions from knitted fabric.
・Small slubs (yarn knots) found in imported fabrics.
・Minor wrinkles that will smooth out with wear or
washing.
・Acceptable sewing errors occurring during the production process.
・Chalk marks from the production process or tiny stains that wash out.
・Odors on the product that can be resolved by
washing.
These are common standards for products shipped as normal after quality inspection.
If you have any questions regarding our products, please feel free to contact us.
At Frö, we will respond sincerely to clearly defective items to ensure our customers can shop with confidence.
・Noticeable or widespread stains.
・Printing defects.
・Holes in the fabric.
・Large snags noticeable when worn.
・Missing buttons.
・Asymmetry with a difference of 3cm or more.
・Incorrect
sizing.
If you have any concerns or questions about our products, please feel free to contact us at any time.
We sincerely address each inquiry and strive to provide solutions that offer the most peace of mind to our customers.
In the unlikely event that an item is deemed defective, we will promptly arrange for an exchange.
Furthermore, if an exchange item is not available, we will sincerely propose the best possible solution for the customer, depending on the situation, such as:
・Suggestions for alternative
products.
・Refunds.
・Repair services in cooperation with the factory.
Please feel free to contact us via the contact form on our website first.
We are committed to maintaining a healthy and sustainable production system together with our manufacturers over the long term.
We believe Frö's clothing should be a companion in children's unrestricted daily lives.
And we will continue to cherish the preservation of a sustainable cycle that benefits customers, manufacturers, and the brand alike.