About Frøm

Introduction

As we continue to create,
There is an idea that has always been in my mind.

it is,
Semon Apartment, Jamée Rousse, AUréNLEV
To those who love each brand,
I want to properly return his feelings.

Looking forward to the new work.
They take their time to think about the color, size, and style.
They keep coming back to our brand.

Each one of them,
It's not a given,
It was a great support for me to continue the brand.

But until now,
It is also true that we did not have a place where we could respond to those feelings in a proper way.

"It's not right to leave these feelings like this."
That's what I started to think.

Frøm is
We would like to thank everyone for the support and encouragement they have shown us for our three brands.
We would like to respond in some way,
It was born from that feeling
This membership is common to all brands .

Even if you don't join Frøm,
It won't change how you shop or interact with brands.

Then,
"I want to get to know you a little closer."
"I want to enjoy the behind the scenes and the future together."
To those who feel that way,
We have the option of Frøm.

Frøm is
It's not just a system for discounts and benefits,
This is a place where you can experience the present and future of the three brands together.

What Frøm values

Frøm is
It's not just a system for discounts and perks.

With people who will continue to use Semon with care,
This is a place where we can all enjoy the growth of this brand together.

How to enjoy the new work.
What time do you want to wear it?
How do we connect this to the next step?

The process,
Not as a "customer",
I would be happy if I could share it with you as someone who watches over you from a slightly closer distance .

What to do in Frøm

In Frøm,
You can easily accumulate points and use them.

Normally, you get 1 point for every 100 yen spent.
Frøm members earn double points .

moreover,

・Use points in units of 1 for your usual shopping

・Exchange for Frøm exclusive non-sale items

etc.
"The joy of using" and "The joy of collecting"
Both are options available.

Regardless of the purchase amount,
Free shipping at all times.

You don't have to worry about shipping costs and think, "I'll give up this time."
That alone can make a big difference in how pleasant your shopping experience is.

I bought the wrong size, or when I received it, the color was different from what I expected...

In Frøm,
Usually not accepted
We also accept returns and exchanges for customer convenience (only if the item is unopened and unworn).

Even if you fail, you can always come back.
This sense of security is also an important value of Frøm.

"I wonder if this is correct?"
I'm a little worried about choosing the right size.

Such doubts,
You don't have to carry it alone.

In Frøm,
We prioritize replies to inquiries made via AI chat from From members .
For small confirmations or size inquiries,
This is support that can respond to your "I want to hear it now" request.

For inquiries by email,
We will respond to you in the order we normally do to members.

We will also answer questions about size selection and fit, which we don't usually answer.
We offer the option to "ask before you decide."

Just having that luxury,
Shopping time just got a little easier.

Frøm members include:
New releases and sales
We will inform you before the public release .

The advance sale is
General sales will begin at 9:00 PM the day before.

This precedent is
While there are few people,
This allows you to take your time to look around and make a calm choice.

You can definitely buy it,
We do not guarantee that it will arrive quickly,
"There's no need to rush."
"There's no need to rush."
This is a step forward to create that kind of leeway.

What Frøm values is
Rather than speed, it's about choosing a time that you're happy with.

We will send you events and information exclusive to Frøm members.

Pop-ups and real events,
Please join us in enjoying the time and experiences that can be expanded through clothing.

Also,
You can have up to six items embroidered with your name free of charge every six months.

That one piece,
This service will help you make your memories even more special.

About fees

Frøm Usage Fee

Plan	Price (tax included)
Monthly	¥2,400
Half-year plan	¥14,400

*The six-month plan is a six-month contract with automatic monthly payments of ¥2,400 (tax included).
*There are no annual contract plans.
*Please note that cancellations within six months are not possible.

If you just look at the price, it's not cheap.

But Frøm
It's not about getting money for something new,

・Time spent worrying about shipping costs

・Time spent lost without information

・Experiences of not being able to buy

Eliminate them all together,
This is a system to give back to those who use our services frequently .